Shipping policy

Order Processing

• Orders are processed and shipped within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery

• We offer standard and express shipping options.

• Shipping costs are calculated at checkout based on destination and package weight.

• Delivery times:

  • Domestic (U.S.): 3–7 business days

  • International: 7–21 business days (depending on location)

• You will receive a tracking number via email once your order ships.

International Orders

• Customs fees, import duties, and taxes may apply and are the customer’s responsibility.

• Delivery times may vary due to customs delays.

Lost or Delayed Packages

• Once shipped, Imperium is not responsible for carrier delays or lost packages.

• Please contact the carrier directly with your tracking number for assistance.

Address Errors

• Customers are responsible for providing the correct shipping address. We cannot replace or refund orders sent to an incorrect address provided at checkout.